Why is my music not uploading to Apple Music? 3 ways to fix

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  • If your music won’t download to Apple Music, you should try some troubleshooting tips.
  • You may have connection issues or run out of storage space on your device.
  • There might also be an issue with your iCloud sync settings.
  • Visit the Business Insider homepage for more stories.

Whether you are a longtime Apple Music user or a new subscriber, it can be frustrating not to download your songs and albums.

Download problems can be related to several factors, including connection issues or lack of space on your device.

Apple’s basic tips include closing the app and restarting your iPhone or iPad. This should usually be your first step when having trouble with your device.

You can also verify that your Apple Music subscription has not expired. You can check your subscription details on your account information page, where you can also change or cancel your plan.

It’s also important to note that if a song is marked with a cloud with a slash across it – unlike a cloud with an arrow – it means it cannot be downloaded at all.

Fortunately, most of the other issues are easily resolved. Here are some solutions.

Discover the products mentioned in this article:

iPhone 11 (from $ 699.99 at Best Buy)

iPad (from $ 329.99 at Best Buy)

What to do if your music won’t upload to Apple Music

Check the storage space on your iPhone or iPad

If your Apple Music songs are not downloading, it may mean that you are running out of storage space on your iPhone or iPad. If so, you can check your settings and make some adjustments to make room for new music.

1. Open the Settings app on your device. If you are out of storage, you will see an alert at the top of the screen that says “iPhone storage full”. Tap this alert to view details.

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A banner will appear if your iPhone’s storage is full.

Marissa Perino / Business Insider


2. Tap “Manage Storage” on the next page.

3. This will take you to the storage details page for your iPhone or iPad. Read the recommendations it gives you for saving space – these might include deleting downloaded videos and large attachments, or unloading apps that are taking up space on your device.

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As you delete files, new recommendations appear.

Marissa Perino / Business Insider


If the banner warning you about the lack of storage space did not appear, you can clear your music storage in another way.

1. In your Settings app, scroll down to the “Music” tab and open it.

2. Once you’re in the Music tab, scroll down and tap “Optimize Storage”.

3. Enable storage optimization by turning on the switch.

This will automatically delete music that you haven’t played in a while, making room for new music.

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Optimizing your music storage will allow your device to manage your library for you.

Marissa Perino / Business Insider


Check your iCloud and Music settings

If you sync your music library with iCloud, you might want to refresh your connection to make sure everything downloads correctly.

To do this, check your settings in the “Music” section of your Settings app.

1. Open the Settings app on your device.

2. Scroll to the “Music” tab and press to open it.

3. Make sure “View Apple Music”, “Add Songs to Playlist”, “Sync Library” and “Cellular Data” are turned on. If all are already on, turn them off and wait a few moments, then turn them back on.

You can also turn on “Automatic Downloads”, which will download the songs so that you can listen to them even when you are offline.

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Check your Apple Music settings.

Marissa Perino / Business Insider


Check your connection

Finally, if you are using an iPhone or iPad with cellular data, you might want to check your internet connection. Music downloads best over Wi-Fi, but if you have it enabled in your settings, it can also be downloaded over cellular data.

1. Open the Settings app on your device and check the Wi-Fi network you’re connected to. Switch to another network if you can.

2. If you are unable to switch to another reliable network, turn off Wi-Fi and make sure mobile data is turned on by tapping on the “Cellular” tab in the first section of settings.

3. At the top of the page, make sure “Cellular Data” is turned on.

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Activate your mobile data.

Marissa Perino / Business Insider


4. Even if mobile data is enabled, you should verify that it is also enabled specifically for the Music app. Scroll down the Cellular Data page until you see the Music app and make sure its toggle is turned on.

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Make sure Apple Music can use mobile data.

Marissa Perino / Business Insider


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